Return and Exchange

No exchange and return for EOSS sale product and Flat 999 store.

Return Policy

We try our best to deliver the best product to you. We do all the quality and hygiene checks before dispatching the products to you. However, we have a return policy in place to handle the quality issues. 

  • If an incorrect item is being sent to you, we will replace the product or reimburse the full invoice value as per customer demand. 

  • If the product received has some manufacturing defect.

  • If however the return is found not eligible for refund, we will send the same back product back to you. In either scenario, your return issue will be closed within 7 days of our receiving the return package from the customer.

  • In case of Prepaid Return, the customer will be liable to pay the shipping charges for sending back the product to our warehouse. Full amount will be refunded to the customer(Prepaid orders) after making a deduction of standard delivery charges paid by Label Aja at the time of generating the reverse pickup.

Exchange Policy

Exchange is allowed withing 7 days - 

  • For exchange one side courier charges customer has to pay, that would be approximately 100-200/ INR bases on weight of the products.
  • Exchange is free, if mistake is from our side like incorrect product or wrong size product sent.

Please make sure that the products to be returned must be unused, unworn, unwashed, and undamaged. Return items will only be accepted in their original packaging, with all tags. Any items that have been damaged, soiled, or altered will not be accepted and will be sent back to the customer.

Exception:

No returns, refunds, or exchanges will be accepted for the following items:

  • Custom made products/Products personalized to your requirement

  • On the products with which it is specifically mentioned that it is not eligible for return/exchange.

General instructions for Exchange/Return in Chikankari

  • We shall not be deemed for exchange for any small issues such as thread underneath the reversible side. Since in Chikankari embroidery threads are slightly long and are not cut too short to ensure that embroidery is protected.

  • The product is hand embroidered and may have slight dissimilarities that are a natural outcome of human involvement in the process. Such minor variations of stitches/motifs/ threads will not be liable under the exchange policy.

  • Every piece is unique and one of a kind made by human hands only for you, so please excuse the minor variations. Thank you for your understanding!

For return or exchange , reach us at +91 8767713354 or email us at support@labelajachikankari.in.